Complaints

Member Support

Step-by-Step Complaints Procedure

01

Log Your Complaint

Contact our administrator, AlexForbes, via your preferred channel:

02

Acknowledgement

Within one working day, we will acknowledge your complaint and introduce your dedicated contact person who will manage your case.

03

Resolution & Updates

We aim to resolve issues within four (4) working days. For complex cases, we provide regular progress updates so you are never left in the dark.

04

Specific Fund Support

For direct enquiries regarding the Mines 1970 Unclaimed Preservation Fund, email us at:

Mines1970unclaimedpresfund@alexforbes.com

Pension Funds Adjudicator:

012 748-0000 or 012 346 1738