Claims Procedure

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Simple & Transparent

Your Claims Journey

We’ve made the process easier to follow. Track every step of your claim journey below.

STEP 01

Benefit Search

We begin by tracing and verifying whether a benefit is due to you or your family member.

ID number, old mine records, employment details and beneficiary information help speed up this process.
STEP 02

Document Collection

Our team assists with collecting all supporting documents needed to process the claim successfully.

Certified ID Copy Banking Details Proof of Employment Death Certificate (if applicable)
STEP 03

Verification & Validation

All information is reviewed carefully to ensure the rightful beneficiaries receive the benefit.

Secure, compliant and independently verified.
STEP 04

Claim Payment

Once approved, payments are processed directly into the beneficiary’s bank account.

R336M+

Paid to beneficiaries
Fast Assistance
Trusted Verification

Need Help?

We Assist You Every Step Of The Way

Our team works closely with former mine workers and families to make the claims process easier, clearer and faster.

Dedicated Claims Assistance
Independent Fund Governance
Transparent Payment Tracking
Secure Beneficiary Verification

17500

Claims Paid

R336M

Total Paid Out

100%

Independent Oversight

50+

Years of Service